Job Details

Primary Responsibility :Manages carriers in determining the best shipping solution balancing price, service, and carrier availability. Manages carrier performance to maintain a minimum of 95% on time delivery using effective problem solving skills.What You'll Do :* Consolidate, cube and routeorders to maximum service standards and margins where required.* Assess carriers and determine the best solution to route orders to maximum service standards and margins when required.* Manage and review new customer orders/requests and manual data entry of orders when required.* Coordinate with shippers' customer service representatives on exceptions, rush orders and order changes.* Proactively provide problem-resolution for customers, warehouses and carriers.* Manage carrier performance to maintain a minimum of 95% on-time delivery performance levels.* Solicit and develop new carrier base.* Establish dedicated and committed carrier requirements for peak seasons.* Negotiate spot rates with customers and carriers.* Escalate issues to management as appropriate.* Maintain on-going communication with shipping facilities and carriers to ensure proper execution.* Other duties as requestedWhat Experience and Education You Need :* 2-5 years transportation and dispatch experience; or equivalent combination of education and experience.* College degree a plus.* Computer literacy: Microsoft Office and AS/400 experience preferred.What Could Set You Apart :* Excellent communication skills.* Strong problem solving skills.* Ability to work in a fast paced environment.* Ability to handle multiple tasks at the same time.* Flexibility and initiative.* Knowledge of national geography a plus.* Must be detailed-oriented and possess the ability to handle multiple tasks at the same time, efficiently and effectively.* Excellent communication skills both verbal and written.* Strong problem-solving skills, demonstrates a sense of urgency, consistently delivers on commitments, and takes initiative.* Ability to make decisions and stand behind decision made.* Ability to perform well under pressure and in a high-volume and changing environment.* Flexibility and initiative.* Strong customer service orientationPhysical Requirements :* Requires the ability to sit for long periods of time, with frequent interruptions* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending* Requires manual dexterity with normal hand and finger movements for typical office work* Talking, hearing, and seeing are important elements of completing assigned tasks* May require travel by automobile and airplane up for business* May require a visit facility operations in temperatures at or below freezing* May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds* Requires the use of various electronic tools* Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes* Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive managementWork Environment :The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $58,000 to $61,500. Rate may vary based on work location.Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.EOE/AA M/F/D/V DFW.