Job Details

Summary

Client Company is one of the largest logistics and warehousing providers in the country, offering high-value product transportation, wireless inventory-controlled warehousing, and household goods moving and storage. The company operates several fleets, including high-end auto transportation, fitness distribution, aerospace, heavy haul, and nationwide warehousing/storage.

Overview

Reports to VP of Regional Operations.

The General Manager is responsible for planning, leading, organizing, and controlling activities to ensure a successful and profitable branch aligned with corporate policies, procedures, and objectives.

Key responsibilities include managing employee turnover, recruiting lease operators/drivers, driving revenue growth, ensuring branch profitability, maintaining quality scores, adhering to budgets, preventing losses, and enhancing customer retention.

The role requires making decisions consistent with the organization's values and goals, supporting the Corporate Vision and Values Statement daily, and executing responsibilities in line with corporate policies as outlined in the Employee Handbook.

Responsibilities

1. Coordinate with operations, fleet administration, driver recruitment, training, warehousing, planning, and dispatch.
2. Oversee household and commercial transportation, delivery operations, and overall logistics to ensure seamless execution and customer satisfaction.
3. Manage warehouse and facilities, ensuring efficiency, safety, and compliance with standards.
4. Implement well-documented training programs with measurable outcomes to enhance employee performance and operational excellence.
5. Oversee branch administration, including credit and collections, billing, accounting, accounts payable, and customer service.
6. Drive revenue growth through effective resource planning and utilization.
7. Conduct revenue forecasting, budget planning, and expense control to maximize profitability.
8. Ensure quality compliance as reflected in quality scores, customer satisfaction, and internal surveys.
9. Lead Human Resources activities, including wage evaluations, performance reviews, background checks, recruitment, policy adherence, disciplinary actions, and team-building.
10. Establish and monitor performance standards, defining criteria to measure progress.
11. Record and report performance, conduct annual evaluations, and identify areas for improvement.
12. Develop organizational structure, assigning employees to support operational goals efficiently.
13. Maintain customer awareness by understanding clients' businesses and needs.
14. Ensure comprehensive knowledge of Client Company's functions and services.
15. Exhibit operational proficiency by planning and executing a broad range of services or designing custom solutions for clients.

Education

• Bachelor's degree or equivalent experience and education.

Experience

• At least 3+ years in warehouse management.
• Experience with receiving, inspection, shipping, wireless inventory control, and data entry.
• Minimum of 3 years working with automated WMS systems.
• At least 3 years in the moving industry, preferably with commercial moving expertise.
• Knowledge of the moving industry and its competitive landscape.
• Strong computer skills, including proficiency in Microsoft Office Suite and Google G Suite.
• Effective communication skills at all organizational levels, both written and verbal.

Key Competencies

• Self-motivated, hands-on management style.
• Ability to motivate and inspire staff with enthusiasm.
• Respectful and fair in dealings with employees.
• Focus on developing people and improving skills.
• Excellent organizational and communication skills.
• Ability to set objectives, define results, and develop action plans.
• Effective decision-making abilities.
• Customer-focused mindset to identify and meet client needs.
• Team-oriented with a commitment to continuous improvement.
• Ability to interface positively with all organization members and prospective employees.
• Willingness to put in extra effort to resolve problems and represent staff interests accurately.
• Competent in handling crises and collaborating to resolve issues.
• Helpful and cooperative attitude towards colleagues and requests for assistance.
• Proficient in basic Microsoft Office and Google G Suite applications.